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Customer Care
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Story
3Wire Group was born from the union of four dynamic companies, joining together to expand experience and expertise. Formally known to the industry as Bevcore, Northern, Pacific Coast and Restaurant Appliance, these companies strategically combined forces to become 3Wire – one of the leading national parts distributors to the foodservice and beverage industries.
Encompassing four nationwide locations, 3Wire provides parts from over 200 OEM's across 180,000 SKU's totaling over $15 million in inventory throughout the 3Wire network. Our 4 convenient parts centers make same day pickup available with access to highly trained and skilled technical staff at the front counters.
And we keep getting better! With the recent expansion of our west coast parts centers, we have more space, more parts, and more to offer.
Los Angeles now displays a 30,000 square foot facility with a huge inventory of foodservice and beverage equipment replacement parts from dozens of OEMs. New improvements in technology at the facility mean technicians can get parts quickly, verify part accuracy and get back in the field fast. The state–of–the–art training facility can accommodate up to 41 technicians for equipment demonstrations, classes, training sessions and repair seminars. Virtually any kind, shape or size of foodservice or beverage equipment can be spotlighted with “hands–on” training.
The Seattle facility expanded from a mere 3000 to over 15,000 square feet. Improvements include a state–of–the–art in–house service shop, a new customer and technical service department, as well as a first–class training facility that provides groups of technicians a comfortable atmosphere for learning about the latest equipment.
And we don't stop there. 3Wire continually invests in the latest technology and inventory management systems, giving our customers access to the tools that allow them greater visibility to their inventory, the ability to manage a balanced inventory and insure the highest first time fix rates.
The perfect landing
Why the name 3Wire? Aircraft carriers have four wires on deck to catch fighter jets as they land. Pilots consider it to be a perfect landing when they catch the 3–wire. In our business, when everything comes together — technology, systems, inventory, delivery, price and people — while surpassing the results you'd expect, the result is a “perfect landing”. That's where the name 3Wire comes from and we work hard every day to deliver that same level of excellence to you.
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